Consumer Help

Consumers From Canada

Your rights as a consumer are protected by The Financial Consumer Agency of Canada (FCAC).  The FCAC ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

For more information, please contact the Financial Consumer Agency of Canada.

Consumers from the United States

States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. Federal enforcers are:

Consumer reporting agencies, creditors and others not listed below

CONTACT:
Federal Trade Commission: Consumer Response Center - FCRA
Washington, DC 20580
1-877-382-4357

 

National banks, federal branches/agencies of foreign banks (word "National" or initials "N.A." appear in or after bank's name)

CONTACT:
Office of the Comptroller of the Currency Compliance Management
Mail Stop 6-6
Washington, DC 20219
1-800-613-6743

 

Federal Reserve System member banks (except national banks, and federal branches/agencies of foreign banks)

CONTACT:
Federal Reserve Consumer Help (FRCH)
P O Box 1200
Minneapolis, MN 55480
Telephone: 888-851-1920
Website Address: www.federalreserveconsumerhelp.gov
Email Address: ConsumerHelp@FederalReserve.gov

 

Savings associations and federally chartered savings banks (word "Federal" or initials "F.S.B." appear in federal institution's name)

CONTACT:
Office of Thrift Supervision Consumer Complaints
Washington, DC 20552
1-800-842-6929

 

Federal credit unions (words "Federal Credit Union" appear in institution's name)

CONTACT:
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
1-703-519-4600

 

State-chartered banks that are not members of the Federal Reserve System

CONTACT:
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Avenue, Suite 100
Kansas City, Missouri 64108-2638
1-877-275-3342

 

Air, surface, or rail common carriers regulated by former Civil Aeronautics Board or Interstate Commerce Commission

CONTACT:
Department of Transportation, Office of Financial Management
Washington, DC 20590
1-202-366-1306

 

Activities subject to the Packers and Stockyards Act, 1921

CONTACT:
Department of Agriculture
Office of Deputy Administrator - GIPSA
Washington, DC 20250
1-202-720-7051

 

State Consumer Protection Offices

To contact your state’s Consumer Protection Office, please use the following site: https://www.usa.gov/state-consumer

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