Protecting Consumer Rights:
Consumer Help

Consumers From Canada

Your rights as a consumer are protected by The Financial Consumer Agency of Canada (FCAC).  The FCAC ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

For more information, please contact the Financial Consumer Agency of Canada.

Consumers from the United States

States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. Federal enforcers are:

Consumer Financial Protection Bureau

Identity Theft Information & Reporting

Know the warning signs of identity theft, how to protect yourself, and how to report it: 

Consumer reporting agencies, creditors and others not listed below

Federal Trade Commission: Consumer Response Center – FCRA
Washington, DC 20580

National banks, federal branches/agencies of foreign banks (word "National" or initials "N.A." appear in or after bank's name)

Office of the Comptroller of the Currency Compliance Management
Mail Stop 6-6
Washington, DC 20219

Federal Reserve System member banks (except national banks, and federal branches/agencies of foreign banks)

Federal Reserve Consumer Help (FRCH)
P O Box 1200
Minneapolis, MN 55480
Telephone: 888-851-1920
Website Address:
Email Address: [email protected]

Savings associations and federally chartered savings banks (word "Federal" or initials "F.S.B." appear in federal institution's name)

Office of Thrift Supervision Consumer Complaints
Washington, DC 20552

Federal credit unions (words "Federal Credit Union" appear in institution's name)

National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314

State-chartered banks that are not members of the Federal Reserve System

Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Avenue, Suite 100
Kansas City, Missouri 64108-2638

Air, surface, or rail common carriers regulated by former Civil Aeronautics Board or Interstate Commerce Commission

Department of Transportation, Office of Financial Management
Washington, DC 20590

Activities subject to the Packers and Stockyards Act, 1921

Department of Agriculture
Office of Deputy Administrator – GIPSA
Washington, DC 20250

State Consumer Protection Offices

To contact your state’s Consumer Protection Office, please use the following site: